We also include a customer service contact if the prior owner would like to ask questions about the process. We will provide your direct contact info to them in case they would like to send you the title forms directly. We include a pre-addressed and postage paid return envelope to send back any forms or title documents, to make it convenient.
While we are not allowed by law to release the private information about the prior owner to any third parties, and they are not required to take any action with the title, we have found that this method has the best response rate. Most people prefer not to be called suddenly by strangers about a title to a vehicle they do not have any more.
By sending a request in the mail, it allows the subject to handle the paperwork at their convenience. Most people want to help others solve their title problem as long as it is convenient and respectful.
We will send you updates when the letter is sent, and when it is received by the prior owner. We also update you if they contact us with any questions. They may also contact you directly, as well.